Cancellation and Refund Policy

Last updated: 11 November 2026

This policy applies to all orders placed on www.realcompusystem.com, operated by Real Compusystem (Proprietorship), GSTIN 24BAGPS6475N1ZY, Ground & 1st Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad, Gujarat – 380008, India. It is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

Before dispatch: You may cancel any order free of charge before it is dispatched. Call +91 94227 99016, email sales@realcompusystem.com, or use the Contact page, quoting your order number. The full amount paid will be refunded.
After dispatch: Once an order has shipped it cannot be cancelled online. You may refuse delivery. When the unopened package returns to us, we will refund the order value less the actual forward and return courier charges.
Non-cancellable after confirmation: custom-configured systems, special or import orders procured specifically for you, and software or antivirus licence keys once issued. This will be told to you before you pay.
Cancellation by us: We may cancel an order if the product is out of stock, the price or listing was clearly wrong, payment verification fails, or the delivery address is not serviceable. In that case you will receive a 100% refund with no deduction.

2. Returns and Replacements

Damaged, defective (dead-on-arrival) or wrong product: Report it within 48 hours of delivery, with photos or an unboxing video and the invoice. After verification we will arrange a replacement. If a replacement is not available, you will get a full refund. Reverse pickup is at our cost.
Manufacturing defects after 7 days: These are covered by the manufacturer’s warranty and handled through the brand’s authorised service centre. Our service team will help you register and follow up the claim.
Refurbished / used laptops and desktops: 7-day replacement for functional defects that are not caused by the user. After that, the warranty stated on the product page or invoice applies.
Not eligible for return: products with physical or liquid damage caused after delivery, or with missing accessories, box, manuals or serial labels; opened ink, toner and other consumables; software, antivirus and digital licence keys once revealed or activated; products whose seal was opened for reasons other than a defect (“change of mind”).

3. Refunds

Approved refunds are processed within 7 working days of approval (or of receiving the returned product), to the original payment method only.
Your bank or card issuer may take a further 5–7 working days to credit the amount, depending on its own timelines.
No cancellation charge is applied when we cancel an order or when a product is defective, damaged or wrong.

4. EMI Orders

When an EMI order is cancelled or refunded, the full amount is refunded to the card or bank. The issuing bank then closes or adjusts the EMI plan.
Interest already charged, processing fees and GST on interest are levied by the bank or card issuer under its own terms. Real Compusystem does not control or retain them. Please check with your bank.
For “No-Cost EMI” orders, the instant discount given to offset interest is adjusted against the refund amount, as per the bank’s scheme.
Instant refunds are not available on EMI, Cardless EMI or Pay Later payments. These refunds follow the standard timeline above, plus the bank’s own processing time to reverse or close the EMI.
Processing fees charged by the bank when the EMI is booked are generally non-refundable, as per the bank’s policy.
Pre-closure or foreclosure of an EMI is handled directly between you and your bank, and may attract charges as per the bank’s terms.

5. Grievance Redressal

Under the Consumer Protection (E-Commerce) Rules, 2020, complaints are acknowledged within 48 hours and resolved within one month of receipt.

Grievance Officer: Khanjan Shah, Proprietor
Real Compusystem, Ground Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad – 380008
Phone: +91 98254 12820 | Email: support@realcompusystem.com
Monday to Saturday, 10:00 AM – 7:30 PM (closed Sunday and public holidays)