Privacy Policy

Last updated: 11 November 2026

This Privacy Policy explains how Real Compusystem (Proprietorship), GSTIN 24BAGPS6475N1ZY, Ground & 1st Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad, Gujarat – 380008, India (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you use www.realcompusystem.com or buy from us. It is published under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using this website you consent to the processing described below.

1. Information We Collect

Identity and contact details: name, mobile number, email address, billing and shipping address, and company name and GSTIN (for business invoices).
Order details: products purchased, order value, invoices, warranty and service records.
Payment information: Payments are processed by RBI-authorised payment gateways and aggregators. We do not store your full card number, CVV, UPI PIN or net-banking credentials. We receive only the transaction status, transaction reference and limited details such as the payment method and the last four digits of the card.
EMI information: If you choose EMI, the bank or EMI provider may collect additional details (such as PAN or KYC) directly under its own privacy policy.
Technical data: IP address, browser type, device information, pages visited and cookies, used for security, analytics and site performance.
Communications: messages you send us by contact form, email, phone, WhatsApp or live chat.

2. How We Use Your Information

To process and deliver orders, issue GST invoices and handle payments, refunds and EMI.
To provide customer support, warranty and after-sales service.
To send order, delivery and service updates by SMS, email or WhatsApp.
To send offers and product information, only where you have agreed. You can opt out at any time.
To prevent fraud, secure the website and meet legal, tax and accounting obligations.

3. Sharing of Information

We do not sell or rent your personal data. We share it only where it is needed to serve you:

Payment gateways, banks and EMI providers, to process payments and refunds.
Courier and logistics partners, to deliver your order.
Product manufacturers and authorised service centres, for warranty registration and claims.
Service providers who help us run our business (hosting, email, accounting and CRM software), bound by confidentiality.
Government, tax or law-enforcement authorities, where required by law.

4. Cookies

We use cookies to keep you logged in, remember your cart, understand how the site is used and improve your experience. You can disable cookies in your browser settings, but some features (such as the cart and checkout) may not work properly.

5. Data Retention

We keep personal data only for as long as needed for the purposes above. Invoices and transaction records are kept for the period required by GST and income-tax laws (normally 8 years). Other data is deleted or anonymised when it is no longer required.

6. Data Security

We use reasonable security practices, including SSL/HTTPS encryption, firewall and security monitoring, and restricted access to customer data. No method of transmission over the internet is 100% secure, but we take appropriate steps to protect your information. If a personal data breach occurs, we will notify affected users and the authorities as required by law.

7. Your Rights

Under the DPDP Act, 2023 you may:

access a summary of the personal data we hold about you;
ask us to correct, complete or update your data;
ask us to erase your data, subject to legal retention requirements;
withdraw consent for marketing communications at any time;
nominate another person to exercise your rights in case of death or incapacity;
raise a grievance with our Grievance Officer and, if it is not resolved, with the Data Protection Board of India.

8. Children

This website is not intended for persons under 18 years of age. We do not knowingly collect personal data from children without verifiable parental consent.

9. Third-Party Links

Our website may link to manufacturer or other third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to this Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

11. Grievance Officer

Khanjan Shah, Proprietor
Real Compusystem, Ground Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad – 380008
Phone: +91 98254 12820 | Email: support@realcompusystem.com
Monday to Saturday, 10:00 AM – 7:30 PM. Grievances are acknowledged within 48 hours and resolved within one month.