Terms and Conditions

This Agreement was last modified on 18 February 2016.

Terms and Conditions

Last updated: 11 November 2026

These Terms and Conditions (“Terms”) govern your use of www.realcompusystem.com (the “Website”) and all purchases made through it. The Website is owned and operated by Real Compusystem, a proprietorship firm, GSTIN 24BAGPS6475N1ZY, with its place of business at Ground & 1st Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad, Gujarat – 380008, India (“Real Compusystem”, “we”, “us”, “our”). By using the Website or placing an order, you agree to these Terms, our Privacy Policy, our Cancellation and Refund Policy and our Shipping and Exchange Policy.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you buy on behalf of a business, you confirm that you are authorised to do so.

2. Account and Information

You agree to provide accurate and complete information, including your name, address, phone number, email and GSTIN where applicable. You are responsible for keeping your account login confidential and for all activity under your account.

3. Products and Descriptions

  • We are an authorised multi-brand IT reseller. We sell new products, and refurbished or used products that are clearly labelled as such.
  • Product images are for illustration. Specifications, colours and packaging may vary slightly from manufacturer updates. We try to keep all information accurate. If there is a material error, we will inform you before dispatch and you may cancel for a full refund.
  • The country of origin and warranty terms of each product are shown on the product page or invoice.

4. Pricing and Taxes

  • All prices are in Indian Rupees (INR). Applicable GST and shipping charges are shown at checkout or before payment, and are listed on the tax invoice.
  • Prices may change without notice. The price that applies is the one shown at the time you place your order.
  • If a product is listed at an obviously incorrect price because of a technical or typographical error, we may cancel the order and refund you in full.

5. Orders and Acceptance

Your order is an offer to buy. An order is accepted only when we confirm it and dispatch the product. We may decline or cancel an order because of stock unavailability, pricing errors, failed payment verification, suspected fraud or a non-serviceable address. Any amount paid is then refunded in full.

6. Payment

  • We accept prepaid payments through RBI-authorised payment gateways: credit cards, debit cards, UPI, net banking, wallets and EMI (where available). Cash on Delivery is not available.
  • EMI: EMI facilities are offered by banks, card issuers and lending partners. The interest rate, processing fee, tenure, eligibility and any foreclosure terms are decided by the respective bank or lender under its own terms and conditions. Real Compusystem is not a lender and is not responsible for the EMI agreement between you and the lender. “No-Cost EMI”, where offered, means the interest charged by the bank is passed back to you as an upfront discount on the product price.
  • EMI eligibility: Credit-card EMI is available on cards from supported banks (such as HDFC, ICICI, SBI, Axis, Kotak, IDFC FIRST, IndusInd, RBL, Yes Bank, Bank of Baroda, Federal Bank, HSBC, Standard Chartered, Citi, AMEX and OneCard), subject to each bank’s minimum order value (typically ₹1,000 to ₹5,000), the available credit limit and the card’s eligibility. Available tenures (usually 3, 6, 9, 12, 18 and 24 months), interest rates and processing fees are shown on the payment page before you confirm. If your card is not eligible, you may pay the full amount by any other method.
  • Interest, processing fees and GST on interest are charged by your bank and shown on your card statement. Real Compusystem does not receive them.
  • Payment card and banking details are processed directly by the payment gateway. We do not store them.

7. Shipping, Cancellation, Returns and Refunds

Delivery, cancellation, return, exchange and refund are governed by our Shipping and Exchange Policy and our Cancellation and Refund Policy, which form part of these Terms.

8. Warranty

New products carry the manufacturer’s warranty, serviced through the brand’s authorised service centres. Refurbished or used products carry the warranty stated on the product page or invoice. Warranty does not cover physical damage, liquid damage, unauthorised repairs, misuse or consumables. Our service team will help you with warranty claims.

9. Software and Licences

Software and antivirus products are licensed, not sold, under the publisher’s end-user licence agreement. Licence keys are for the purchaser’s use only and may not be resold.

10. Use of the Website

You agree not to misuse the Website. This includes attempting unauthorised access, introducing viruses or malicious code, scraping content, placing fraudulent orders, or using the Website for any unlawful purpose.

11. Intellectual Property

All content on the Website, including text, graphics, logos and the layout, belongs to Real Compusystem or its licensors. Brand names and trademarks belong to their respective owners and are used only to identify products. Nothing may be copied or reused without our written permission.

12. Limitation of Liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, including loss of data, profit or business. Please back up your data before handing any device to us or a service centre. Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019.

13. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, courier disruptions or government action.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to your rights to approach the Consumer Commissions under the Consumer Protection Act, 2019, the courts at Ahmedabad, Gujarat have exclusive jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.

16. Grievance Officer and Contact

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance Officer: Khanjan Shah, Proprietor
Real Compusystem, Ground Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad – 380008
Phone: +91 98254 12820 | Email: support@realcompusystem.com
Sales: +91 94227 99016 | Service: +91 94296 92372
Monday to Saturday, 10:00 AM – 7:30 PM. Complaints are acknowledged within 48 hours and resolved within one month.

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