Shipping and Exchange Policy

Last updated: 11 November 2026

Products sold on www.realcompusystem.com are shipped by Real Compusystem (Proprietorship), GSTIN 24BAGPS6475N1ZY, Ground & 1st Floor, Vidita Avenue, Near Jai Hind Cross Road, Maninagar, Ahmedabad, Gujarat – 380008, India.

1. Shipping Coverage

We ship to serviceable PIN codes across India through reputed courier and logistics partners.
We do not ship internationally through the website. For export enquiries, please contact us.
Store pickup: Customers in Ahmedabad may choose to collect their order from our Maninagar store. Please bring the order confirmation and a valid photo ID.

2. Dispatch and Delivery Timelines

In-stock orders are dispatched within 1–3 working days after payment is confirmed.
Estimated delivery after dispatch: Ahmedabad 1–2 working days; Gujarat and metro cities 3–5 working days; rest of India 5–10 working days.
Products that are procured to order, or custom-configured, may take longer. The expected timeline will be told to you before you pay.
Delays caused by courier partners, weather, strikes, government restrictions or other events beyond our control may extend these timelines. We will keep you informed.

3. Shipping Charges

Shipping charges depend on the weight, size and destination of the product. They are shown at checkout or told to you before payment, and are listed separately on the invoice.
All prices and charges are in Indian Rupees (INR).
Orders are accepted on prepaid payment only. Cash on Delivery (COD) is not available.

4. Tracking and Receiving Your Order

Once your order is dispatched, the tracking number and courier name are shared by SMS, WhatsApp or email.
Please check that the package is sealed and undamaged before accepting it. If the package looks tampered with or damaged, refuse delivery or note it on the courier’s delivery receipt, and inform us within 48 hours.
We recommend recording an unboxing video for high-value products. It helps us settle any damage or shortage claim quickly.
Shipments are insured in transit until delivery. Risk passes to you once the product has been delivered.

5. Exchange

A product that arrives damaged, defective (dead-on-arrival) or different from what you ordered will be exchanged for the same product at no extra cost, provided it is reported within 48 hours of delivery with photos or video and the invoice. We arrange the reverse pickup at our cost.
If the same product is not available, you may choose an equivalent product (paying or receiving the price difference) or a full refund.
To exchange for a different model or configuration after delivery, the product must be unused and in its original sealed packaging, reported within 48 hours, and is subject to approval. Courier charges both ways are paid by the customer.
Exchange is not available on opened consumables, software or licence keys, or on products damaged after delivery. Please see our Cancellation and Refund Policy for full details.

6. Contact

Sales: +91 94227 99016 | Service: +91 94296 92372 | Email: sales@realcompusystem.com
Monday to Saturday, 10:00 AM – 7:30 PM (closed Sunday and public holidays)